Back Stage 411 - Casting FAQ

A Video Overview of BackStage.com

In this short video, Assistant Casting Editor Sri Gordon walks us through some of the cool new online editorial sections, casting tools, and resume options now available on BackStage.com:

Manage Your Account on BackStage.com

To manage your BackStage.com account -- to update your name, password, email address, billing details, subscription options, etc. -- please choose from either option 1 or 2 below::

1) If you are a Subscriber (using Back Stage to view and apply to casting/job notices, read production listings, manage a multimedia resume, etc.), then click here to Manage Your Subscription Account.

2) If you are a Casting Director/Employer (searching for talent and posting notices), then click here to Manage Your "Find Talent" Employer Account.

Extensive Casting and Job Tools Now Available

With BackStage.com, Actors, Models, Performers, and Tech/Crew can:

• View an unlimited number of casting notices, auditions, and entertainment-industry opportunities every month.
• Personalize searches based on state, age-range, gender, ethnicity, interests, and skills.
• Save and run an unlimited number of searches.
• Create customized Casting/Job Alert Agents to email you the newest listings that fit your needs.
• Apply to an unlimited number of casting/job notices.
• Build a professional Multimedia Resume featuring your credits, training, skills, video reels, audio clips, headshots, snapshots, comp cards, movie stills, links, documents, and more.
• Include your Multimedia Resume in Back Stage’s Talent Database, which is searched by over 20,000 industry professionals every year.
• Submit your Multimedia Resume to an unlimited number of projects using Back Stage’s online submission system.

MASTHEAD: Meet the Back Stage Staff

Hundreds of people help to make Back Stage possible. Please read below for some highlights from our masthead, along with contact info for various Back Stage offices and departments.

• General Manager
• Editorial Department
• Columnists
• Casting Department
• Art & Production Department
• Sales & Marketing Department
• BackStage.com / Online Team
• Publishing & Operations
• Contact Information
• Founders
• Nielsen Business Media
• Back Stage  FAQ
• Subscriber Customer-Service FAQ
• Learn more about Back Stage
• BackStage.com: Homepage

AOL Web-Browser Software Compatibility Issues with BackStage.com

Are you currently using the AOL web browser (aka "AOL Explorer") to visit sites on the Internet?

Regrettably, AOL’s default security/privacy settings tend to be incompatible with the secure, cookie-based BackStage.com log-in system and some Java Script usage – and even if you manually fix the AOL browser settings, we've received reports indicating that AOL will periodically force the incompatible settings back onto computers without warning (via browser updates).

Because of this, we highly recommend that you download, install, and run the free FIREFOX 3 web-browser instead. Or try Firefox 1.5+, 2+, 3+; Safari 3+; Internet Explorer 6+, 7+, or 8+, Opera, or Google Chrome. All of these web-browsers tend to work more quickly and consistently with BackStage.com compared to older web-browsers and the (often problematic) AOL browsers/navigators.

About Back Stage: Company History, Changes, Casting, Protecting Actors, and Subscriptions

	ABOUT US

HISTORY

For 45 years, Back Stage has been the most trusted place for actors to find performing arts and casting information.

Back Stage FAQ - Answers to 10 of Your Most Frequently Asked Questions

	EXPANDED BACK-STAGE FAQ | CUSTOMER SERVICE

Back Stage - General FAQ Top 10

1.  What is Back Stage?

2.  What are the differences between Back Stage in print and online? How are they the same?

3.  How do I subscribe to Back Stage? 

4.  When is the website updated?

5.  How do I place a casting notice? 

6.  How do I advertise with Back Stage, either in print or on the web? 

7.  Does BackStage.com offer any email newsletters? 

8.  How can I change my email address at which I receive the E-Casting newsletter? Or unsubscribe? 

9. How do I advertise, get a new listing, or update an existing listing on RossReports.com or Ross Reports in print? 

10. How can I contact the editorial, casting, or advertising departments? 

"I want to report a technical problem with the website."

To report any type of technical problem, please fill out the Contact Backstage.com form. Include all relevant information and select 'Technical problem' from the subject menu.   

SUBSCRIBER LOG-IN HELP - Multiple Log-In Prompts & Privacy/Cookie Settings

Question: "I'm a member of the website, and I'm having problems logging in or I have to log in multiple times, over and over again. What's wrong?"

Answer: If you're sure that your BackStage.com subscription is active and not expired and your web-browsers are up-to-date and you're not experiencing a very specific log-in error message (e.g., a message telling you that your username or password is incorrect, or a "log-in conflict" error), then you're likely running into a log-in "cookie" error.

To fix this, please "enable" (allow) the use of cookies within your web-browser and security programs. You need to make sure that cookies are allowed in your web-browser and computer-secrurity software settings -- and make sure that the web-domains BackStage.com and Casting.BackStage.com are set as "trusted" sites in your web-browser and computer-secrurity software settings.

Problems Viewing Notices, Resumes, Videos, Etc. -- Web Pages Failing to Open

If you're experiencing a problem with any aspect of BackStage.com or Casting.BackStage.com, then please try refreshing the page you're looking at or try clearing out your browser cache. This will usually resolve a variety of issues.

However, if problems persist, then it's highly likely that you either need to immediately upgrade your web-browser or adjust your pop-up blocker, cookie, JavaScript, privacy, whitelist, and/or other security settings on your computer.

The following five steps will help you resolve a wide variety of problems that you may be experiencing on BackStage.com and other websites: