Back Stage 411 - Casting FAQ

Visit our all-new FAQ

Visit Backstage.com/Help to view the new FAQ for the all-new Backstage.com.

The following posts are from our old FAQ and may not always apply to the new Backstage.com/Casting site's tools and current functionality.

Manage Your Account on BackStage.com

To manage your BackStage.com account -- to update your name, password, email address, billing details, subscription options, etc. -- please choose from either option 1 or 2 below::

1) If you are a Member (an actor or performer using Back Stage to view and apply to casting/job notices, read production listings, manage your acting career, manage a multimedia resume, etc.), then please click here to Manage Your Member Account. 

2) If you are a Casting Director/Employer (searching for talent and posting notices), then click here to Manage Your "Find Talent" Employer Account.

How to Update Your Email Address on BackStage.com

The following article will help you update your email address, username, and contact details on BackStage.com:

AOL Web-Browser Software Compatibility Issues with BackStage.com

Are you currently using the AOL web browser (aka "AOL Explorer") to visit sites on the Internet?

Regrettably, AOL’s default security/privacy settings tend to be incompatible with the secure, cookie-based BackStage.com log-in system and some Java Script usage – and even if you manually fix the AOL browser settings, we've received reports indicating that AOL will periodically force the incompatible settings back onto computers without warning (via browser updates).

Because of this, we highly recommend that you download, install, and run the very newest version of the free FIREFOX  or Google Chrome web-browsers instead. All of these web-browsers tend to work more quickly and consistently with BackStage.com compared to older web-browsers and the (often problematic) AOL browsers/navigators: Firefox 7+; Safari 4+; Internet Explorer 8+, Opera, or Google Chrome. 

Back Stage FAQ - Answers to 10 of Your Most Frequently Asked Questions

	EXPANDED BACK-STAGE FAQ | CUSTOMER SERVICE

Back Stage - General FAQ Top 10

1.  What is Back Stage?

2.  What are the differences between Back Stage in print and online? How are they the same?

3.  How do I subscribe to Back Stage? 

4.  When is the website updated?

5.  How do I place a casting notice? 

6.  How do I advertise with Back Stage, either in print or on the web? 

7.  Does BackStage.com offer any email newsletters? 

8.  How can I change my email address at which I receive the E-Casting newsletter? Or unsubscribe? 

9. How do I advertise, get a new listing, or update an existing listing on RossReports.com or Call Sheet (aka Ross Reports) in print? 

10. How can I contact the editorial, casting, or advertising departments? 

"How do I RENEW, upgrade, activate, or extend my subscription?"

You can renew, upgrade, activate, or extend your subscription in just five easy steps:

1) Click on the "Log In" button on the BackStage.com homepage.

2) Click the "Subscribers: Log In to Back Stage" option to Log In to the BackStage.com homepage using your current (or expired) account.

3) A new "Manage Account" button will now be visible at the top of the homepage. Click on that.

SUBSCRIBER LOG-IN HELP - Multiple Log-In Prompts & Privacy/Cookie Settings

Question: "I'm a member of the website, and I'm having problems logging in or I have to log in multiple times, over and over again. What's wrong?"

Answer: If you're sure that your BackStage.com subscription is active and not expired and your web-browsers are up-to-date and you're not experiencing a very specific log-in error message (e.g., a message telling you that your username or password is incorrect, or a "log-in conflict" error), then you're likely running into a log-in "cookie" error.

To fix this, please "enable" (allow) the use of cookies within your web-browser and security programs. You need to make sure that cookies are allowed in your web-browser and computer-secrurity software settings -- and make sure that the web-domains BackStage.com and Casting.BackStage.com are set as "trusted" sites in your web-browser and computer-secrurity software settings.

How to subscribe to Back Stage and Ross Reports

Back Stage offers a variety of affordable deals for subscribers. To discover the various ways you can sign up for Back Stage -- choose from online-only subscription offers and cost-saving print-and-online combo deals -- visit BackStage.com/subscribe !

Keep reading below for additional assistance:

Problems Viewing Notices, Resumes, Videos, Etc. -- Web Pages Failing to Open

If you're experiencing a problem with any aspect of BackStage.com or Casting.BackStage.com, then please try refreshing the page you're looking at or try clearing out your browser cache. This will usually resolve a variety of issues.

However, if problems persist, then it's highly likely that you either need to immediately upgrade your web-browser or adjust your pop-up blocker, cookie, JavaScript, privacy, whitelist, and/or other security settings on your computer.

The following five steps will help you resolve a wide variety of problems that you may be experiencing on BackStage.com and other websites: